Welcome to Ebenezer Homecare LLC(the “Site”). These Terms of Use (“Terms” or “Terms of Use”) form a legal agreement between you, the end user of the Site, and Ebenezer Homecare LLC, d/b/a “Ebenezer Homecare,” “we,” or “us,” including related websites, applications, and services licensed from Ebenezer Homecare LLC or its affiliates. These Terms govern your access to and use of the Site, including but not limited to the use of interactive features, plug-ins, portals, applications, content, downloads, and/or other online services (“Service”). These Terms apply to everyone, including but not limited to visitors, users, and others who wish to access and use the Site.

If you choose to use our services, you agree to follow these Terms, which form a legal agreement between you and Ebenezer Homecare LLC. By accessing our services, you accept the latest version of these Terms. If you do not agree, please do not use our services. Violating these Terms may result in legal action. These Terms include an arbitration agreement, meaning disputes must be resolved individually through arbitration or small claims court instead of lawsuits. Arbitration has no judge or jury, and the process is more limited than a court trial.

If you are using this Site on behalf of an individual, organization, or entity (“IOE”), you agree to these Terms both personally and on behalf of the IOE. You confirm that you have the authority to bind the IOE to these Terms, and in such cases, “you” and “your” refer to both you and the IOE.

A. Scope of License

Ebenezer Homecare LLC grants you a limited, personal, non-exclusive, non-transferable, and revocable right to use the Site and its features for their intended purpose. We do not guarantee that all Site features will work on every device or browser.

B. Member Accounts and Use Restrictions

These Terms allow you to use the Site for personal, non-commercial purposes only. You may not use the Site for any commercial or competitive purposes. You are permitted to:

1. Temporarily store materials in your device’s RAM while browsing.
2. Keep cached files automatically stored by your web browser.
3. Print or download a reasonable number of pages for personal use only.

You must not:

• Modify or alter any content.
• Use images, videos, or graphics separately from the original text.
• Remove or change copyright, trademarks, or proprietary notices.

C. Information You Provide

We respect your privacy and follow applicable laws in handling the information you share with us. If you communicate with us through the Site, we may collect personal details (such as name, contact information, and technical data like your IP address). This information may be used to respond to inquiries, improve our services, comply with legal obligations, and create statistical insights.

When you visit the Site, send us emails, or fill out online forms, you’re agreeing to communicate with us electronically. You consent to receiving electronic communications, including notices, updates, and marketing materials, via email or through the Site. This means you agree to accept electronic signatures and records, and you waive the need for physical signatures or non-electronic records.

If you give us your mobile number, you agree to receive text messages about our services and account updates. If you provide someone else’s contact information, you confirm that you have their permission. You also agree to cover any costs or issues that arise from providing that information.

D. User Responsibilities
You must follow all laws and not interfere with other users or the operation of the Site. Violating these terms or misusing the Site can lead to loss of access to our services.

Restrictions on Use

You agree not to:

1. Make the Site available on a network for multiple devices to use at once.
2. Access areas of the Site you're not authorized to or try to bypass restrictions.
3. Rent, sell, sublicense, or redistribute the Site or its content for commercial purposes.
4. Copy, reverse engineer, modify, or create derivative works from the Site.
5. Use any tools to intercept or monitor the Site’s communications.
6. Use bots, viruses, or any other software to gain unauthorized access or harm the Site.
7. Use the Site for attacks, such as denial of service.
8. Overload the Site’s servers or network.
9. Harass, abuse, or threaten others on the Site.
10. Provide unauthorized sensor data (e.g., microphone, camera).
11. Impersonate someone else while using the Site.
12. Create apps or services using our content without permission.

Violating these restrictions is a breach of these Terms and may result in legal action, including for contract breach, intellectual property infringement, or computer fraud.

E. Third Party Content, Services, and Links

The Site may link to third-party websites, platforms, or services. These are provided for your convenience, and any third-party content or services are subject to their own terms and privacy policies. Ebenezer Homecare LLCis not responsible for any third-party content or services, and we do not endorse or guarantee their accuracy or legality. Be aware that you may encounter objectionable content on third-party sites, and Ebenezer Homecare LLC is not liable for such content.

No Medical Advice

The Site does not provide medical advice or services. Any patient treatment is separate from the Site. If you need health services, please contact your healthcare provider directly. The Site is not intended to diagnose, treat, or prevent any diseases, and Ebenezer Homecare LLC is not responsible for patient care. You and your healthcare provider are fully responsible for medical decisions.

Medical Disclaimer

Ebenezer Homecare LLC provides this Site as a communication tool, not medical care. Any clinical decisions you make are based on your medical expertise, and the content on the Site should not influence them. All health-related information is provided "as is" without guarantees. Always seek diagnosis and treatment from your healthcare provider. While we try to ensure accuracy, we cannot guarantee the information will be error-free. Please contact us if you notice inaccuracies.

User-Generated Content

When using the Site’s features like blogs, forums, or discussions, you may share content (“Contributions”). You must follow our Acceptable Use Policy (AUP), which we can update at any time. We have the right to remove or edit any content that violates this policy.

By posting your Contributions, you give Ebenezer Homecare LLC the right to use, display, and share them, even for commercial purposes. You still own your content, but you allow us to use it without compensating you. You are responsible for ensuring your Contributions don't violate any rights or laws.

We may review, edit, or delete content as needed and are not required to monitor it. Your Contributions could be seen by other users, so avoid sharing personal or sensitive information.

Your Responsibilities for Contributions

By posting, you confirm:

• Your Contributions don’t violate anyone’s rights (like copyrights).
• You have permission from any individuals in your content to use their name or likeness.
• Your Contributions don’t include sensitive or private information.
• Your Contributions are truthful, lawful, and not harmful.
• Your Contributions don’t include spam or unsolicited ads.
• Your Contributions comply with all laws and protect minors.

Any violations may result in your content being removed or your access to the Site being suspended.

Suspension and Termination

Ebenezer Homecare LLC can change, suspend, or terminate access to the Site at any time, for any reason, without notice, and without liability to you.

Limits of Use & Termination

Ebenezer Homecare LLC may limit your access to the Site at any time, without notice. You can end your use of the Site by stopping all usage. If you don't follow these Terms, your right to use the Site will end automatically, and continuing to use it could lead to legal consequences. If your license is terminated, you must stop using the Site immediately.

Internet Disclaimer

Using the Internet and the Site is at your own risk and subject to applicable laws. Ebenezer Homecare LLC does not guarantee the security or confidentiality of any information transmitted to or from the Site.

Disclaimer of Warranties

Your use of the Site is at your own risk. The Site and its information are provided "as is" without any warranties, either express or implied. Ebenezer Homecare LLC does not guarantee the accuracy, availability, or error-free operation of the Site. No oral or written advice from Ebenezer Homecare LLC will create a warranty.

Limitation of Liability

Ebenezer Homecare LLC and its affiliates are not liable for any personal injury, loss of profits, data corruption, or any other damages related to your use or inability to use the Site. We will have no liability to you in connection with the Site. If you are in a jurisdiction where these limitations are not allowed, they may not apply to you. You agree to defend and hold Ebenezer Homecare LLC harmless from any claims related to your use of the Site.

Ownership

The Site and its content are licensed to you, not sold. Ebenezer Homecare LLC retains all rights to the materials on the Site, including copyright, trademarks, and other protections. You may only use these materials in accordance with these Terms. You may not reproduce any part of the Site except through available sharing features.

Resolving Disputes

If a dispute arises between you and Ebenezer Homecare LLC, we aim to provide an efficient and cost-effective resolution.

Dispute Resolution & Arbitration Agreement

Customer Service Resolution

Most customer service disputes can be resolved through our customer service team. If you have a concern, please reach out to us via email at [email protected] or by calling 475-559-7418. If your issue is not resolved by our customer service team, the following procedures will apply to resolve the dispute.

Time Limit for Claims

To the extent permitted by applicable laws, you and Ebenezer Homecare LLC agree that any cause of action related to these Terms must be initiated within one (1) year from when the cause of action arises. After this time, the claim will be permanently barred. This time limit does not apply to residents of New Jersey.

Agreement to Arbitrate Disputes

Please carefully read this section, as it affects your legal rights, including your right to file a lawsuit in court and to have a jury hear your claims. It includes mandatory binding arbitration and a waiver of class actions.

• Arbitration Agreement: You and Ebenezer Homecare LLC agree to resolve any claims arising from these Terms through binding arbitration, except in cases involving violations of Ebenezer Homecare LLC's intellectual property rights (such as trademark, copyright, patent, or trade secrets). In such cases, Ebenezer Homecare LLC may file a lawsuit to seek an injunction without first engaging in arbitration.
• What is Arbitration: Arbitration is a more informal process than a court case, designed to resolve disputes more quickly. A neutral arbitrator will decide the case, and they have the authority to award damages and relief similar to what a court could provide.
• Arbitration Procedures: Arbitration will be conducted under the Federal Arbitration Act and will be administered by JAMS. Disputes will be resolved according to JAMS’ Streamlined Arbitration Rules and Procedures. In case of any conflict between JAMS rules and the terms of this Agreement, the terms of this Agreement will take precedence.

Ebenezer Homecare LLC (d/b/a "Ebenezer", "we", or "us") is committed to protecting your privacy and carefully handling the personal information we collect when you access or use [www.ebenezerhc.com] and related websites, applications, and services (the “Services”). This Privacy Policy explains how we handle your personal information.

By using or accessing the Services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. If you do not agree with this Privacy Policy, you may not use the Services.

If you are using the Services on behalf of someone else or an entity (like your employer), you represent that you have the authority to accept this Privacy Policy on behalf of the individual or entity.

Information We Collect

We may collect the following types of information:

1. Contact and Registration Information: Name, email address, postal address, phone number, professional licenses, education history, specialties and certifications, and birthdate (if provided).
2. Payment Information: Credit/debit card numbers, expiration dates, and other payment details.
3. Protected Classification Information: Gender, gender identity, age, date of birth, race, sexual orientation (if provided).
4. Health Information: Health conditions, healthcare providers, visit dates, medical history, insurance details, and procedure information (if provided).
5. Internet Activity: Data about your interactions with our sites, including IP address, referring websites, device ID, and social media interactions.
6. Geolocation Data: Information about your location, such as city, state, or phone number used to call us.
7. De-Identified Data: Aggregated or anonymized data that cannot identify you. We use this data for analysis and business purposes.
8. Commercial Information: User identifiers, transaction data, and inferred information based on your interactions and preferences.

How We Collect Your Information

We collect your personal information from the following sources:

• Directly from You: When you use our services online or over the phone, contact support, complete forms, create an account, participate in surveys, or provide us with your information in any other way.
• From Our Sites: Automatically transmitted data from your device, such as technical data, device settings, and unique identifiers.
• From Our Service Providers and Business Partners: When you interact with our service providers or business partners, they may collect information and provide it to us.
• From Third Parties: Data from third-party suppliers, such as data aggregators, network activity providers, and demographic sources, to help us better understand you and our users.

Uses of Your Information

We use your information to:

• Provide and manage the services you request.
• Respond to inquiries and provide customer support.
• Improve and operate our services.
• Personalize online experiences and content.
• Market and advertise our services.
• Maintain safety and comply with legal obligations.

Data Sharing

We may share your information with service providers and business partners for business purposes, such as to fulfill the services requested or to improve our offerings. However, your personal information is not considered Protected Health Information (PHI) unless it is shared for healthcare purposes where Ebenezer acts as a Business Associate, subject to HIPAA.

By using the Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

If you have any questions or concerns about our Privacy Policy or how we manage your data, please feel free to contact us.

Information We Collect and How We Use It
We collect your information to improve your experience with Ebenezer Homecare LLC and communicate about our services. Some examples of what we collect include personal information, device/IP data, and website analytics. Here's how we use your information:

1. Account Creation: We need your personal information to create and manage your account.
2. Request Processing: Your information helps us process your requests and communicate with you about them.
3. Marketing: If you've signed up for marketing, we may send you emails about our services, but you can opt out anytime.
4. Website Improvements: We use your data to enhance your experience, improve website design, and track usage trends.
5. Advertising: We may use your information for online ads tailored to your interests.
6. Security: We use your information to protect against fraud and ensure the safety of our website.

Sharing Your Information
We may share your personal information with third-party service providers to fulfill services, handle payments, or conduct marketing. We may also share information for legal reasons or if required by law.

Cookies
We use cookies to improve your experience on our website. Cookies help us remember your preferences and track site usage. You can control cookie settings through your browser, but disabling cookies may affect your website experience.

Children's Privacy
We do not knowingly collect personal information from children under 13.

Opting Out
You can opt out of marketing emails at any time by clicking “Unsubscribe” or emailing us. You’ll still receive transactional emails related to your requests.

Performance/Analytical Cookies
We use cookies to track website performance and improve your experience. Google Analytics helps us understand how visitors use our site, and we may use other services for tracking and advertising. You can opt out of targeted marketing by disabling cookies, but this may affect site functionality.

Advertising Networks
We work with third-party networks to serve ads based on your interests. These networks use cookies to collect information about your browsing activity. If you prefer, you can opt out of targeted ads through the Digital Advertising Alliance or Network Advertising Initiative websites.

Security
We use SSL technology to protect your information, but we cannot guarantee complete security due to the nature of the Internet. Your information is shared at your own risk.

Third-Party Links
Our website may link to other sites with their own privacy policies. We’re not responsible for their practices.

International Use
If you access our site from outside the U.S., your data will be transferred to and processed in the U.S. By using our website, you agree to U.S. laws regarding data use.

Privacy Policy Updates
We may update this policy from time to time. Any changes will be posted on this page.

Contact Us
For questions, you can contact us at:

• Email: [email protected]
• Phone: 475-559-7418 (East Coast business hours)
• Mail: 608 Ferry Boulevard, Suite 107, Stratford, CT 06615

California Residents
If you're a California resident, you have the right to request information about the personal data we’ve collected, delete it, or opt out of certain data sales. For more details, visit our California Privacy Rights page.